Our office hours are:
9:30-6:00pm, Monday to Saturday
We closed in All Major Holidays. Xmas,New Year,
No Shipping on Saturday & Sunday, we do not offer Express mails,
please included your order ID when message us !
The Shipment !
if you see your tracking stats shows "ELECTRONIC SHIPPING INFO RECEIVED" or a
red error on USPS.com it means the shipment have not yet get scan into the US
so please be patients, we process the order, pack it, label it, creating
tracking number, then upload the info to website, then carrier come to pickup
the shipment, then they scan it at postal office, the whole process may take
times, sometime longer then usual, when you get the tracking number
please do not contact us after 24 hours.
Missing/Wrong/Damaged items !
if you find any item is missing in the shipment or any item is damaged
please contact us immediately, within 24 hours after you received the shipment.
ex, if you open the shipment and find one item is damaged or missing and you
come back after 5 days tell us there is one item missing in the shipment, we are
not responsible for that. So if there problem with the shipment Let us konw
if you did chargeback on us, powersrider.com reserves the right to refuse
service with anyone.
ex, people buying from us, when it shipped and signed by you and later chargeback on us, then come back again,
Sorry, cant sale to you.
Return & Refunds Polices !
Please contact us first and request for RMA#, Any returns without RMA will be refused
All item must returned within 15 days after received it,and the item must be in it original working condition,
We do not refund the Shipping Fees, Buyer Pays the return shipping fees,
For any cancelled or return orders over $500 we are charge 15% restocking Fees,
The restocking fee applies to all cancelled orders whether it has been
shipped or not. We do not accept returns on special orders (including
but not limited to any pipe which we do not have in stock at the time
the order is placed).
after order was placed you have 15 days to exchange for the same item,
PowersRider.com reserves the right to refuse service or cancel any order at it's sole discretion. If you are under 18, you may use PowersRider.com only with involvement of a parent or guardian.
NOTE: We reserve the right to make changes to our site and policies at any time without notice. These policies cannot be altered verbally by any representative of PowersRider.com. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions